DELIVERAMA PRIVACY POLICY

Effective date: November 8, 2026 | Applicable jurisdiction: Alberta, Canada

3.1 Introduction

Deliverama Technologies ("Deliverama", "we", "us" or "our") respects the privacy of individuals who use our website, mobile applications and related services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access or use:

• www.deliverama.net
• Deliverama mobile applications.
• Deliverama customer accounts.
• Vendor accounts and merchant services.
• Courier accounts and delivery services.
• Customer support and communication channels.
• Promotional campaigns and other Deliverama services.

This Privacy Policy applies to Customers, Vendors, Couriers, website visitors and other individuals who interact with Deliverama.

By using Deliverama, you acknowledge that your personal information will be handled in accordance with this Privacy Policy and applicable privacy legislation.

3.2 Applicable Privacy Laws

Deliverama intends to handle personal information in accordance with applicable Canadian privacy legislation, including:

• Alberta's Personal Information Protection Act (PIPA).
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
• Other applicable privacy and data protection requirements.

The applicable law will depend on the nature of the information, the activity and the jurisdiction involved.

3.3 Information We Collect

Deliverama may collect the following categories of information.

A. Customer information

• Full name.
• Email address.
• Telephone number.
• Delivery and billing addresses.
• Account login information.
• Order history.
• Customer preferences.
• Customer reviews and feedback.
• Customer support communications.

B. Payment information

• Payment transaction details.
• Payment status.
• Billing information.
• Partial payment card details or payment tokens supplied by payment processors.
• Cash payment and reconciliation records.

Deliverama generally relies on third-party payment processors to process electronic card payments. We do not intend to store complete payment card numbers or security codes on our own systems unless expressly disclosed and legally permitted.

C. Vendor information

• Legal business name.
• Operating name.
• Business address.
• Authorized representative details.
• Business contact information.
• Banking and settlement details.
• Business registration and licensing information.
• Menu and product information.
• Sales and transaction records.

D. Courier information

• Full name.
• Contact information.
• Identification and eligibility information.
• Driver's licence or transportation information, where applicable.
• Vehicle information.
• Banking information.
• Delivery history.
• Performance and service records.
• Cash collection and settlement records.

E. Technical information

When you use the Deliverama Platform, we may automatically collect:

• IP address.
• Device information.
• Browser type.
• Operating system.
• Application usage information.
• Device identifiers.
• Login timestamps.
• Website activity.
• Approximate or precise location information, where permitted and enabled.
• Cookies and similar technologies.

3.4 How We Collect Information

We may collect personal information:

• Directly from you when you register for an account.
• When you place an order.
• When you register as a Vendor or Courier.
• When you communicate with customer support.
• When you participate in promotions or referral programs.
• Automatically through cookies and Platform technologies.
• From payment processors and service providers.
• From third parties where permitted by law and with appropriate authority or consent.

We aim to collect only information reasonably necessary for identified business purposes.

3.5 How We Use Personal Information

Deliverama may use personal information for the following purposes:

Account management

• Creating and maintaining accounts.
• Verifying identity and eligibility.
• Managing account security.
• Providing customer and business support.

Order processing

• Processing orders.
• Communicating order details to Vendors.
• Coordinating deliveries with Couriers.
• Confirming payments.
• Managing refunds and cancellations.

Marketplace operations

• Connecting Customers with Vendors.
• Connecting delivery requests with Couriers.
• Managing Vendor settlements.
• Calculating Courier compensation.
• Reconciling cash payments.

Safety and fraud prevention

• Identifying suspicious activity.
• Investigating complaints.
• Preventing unauthorized account access.
• Detecting fraudulent orders and transactions.
• Protecting Customers, Vendors, Couriers and Deliverama.

Platform improvement

• Understanding user behaviour.
• Improving website and application performance.
• Developing new features.
• Analyzing service quality.
• Troubleshooting technical problems.

Marketing and communication

• Sending order updates.
• Providing service announcements.
• Communicating promotions and special offers.
• Sending marketing messages where appropriate consent has been obtained.

You may unsubscribe from marketing communications at any time. Transactional communications necessary to provide the services may continue.

3.6 Sharing Personal Information

Deliverama operates a marketplace. Certain information must be shared between participants to complete transactions.

A. Customers and Vendors

When a Customer places an order, relevant information may be shared with the Vendor, including:

• Customer name.
• Order details.
• Pickup or delivery instructions.
• Relevant contact information.
• Other information reasonably necessary to fulfil the order.

B. Customers and Couriers

Where delivery is arranged through Deliverama, relevant information may be shared with the assigned Courier, including:

• Customer name.
• Delivery address.
• Delivery instructions.
• Contact information needed to coordinate delivery.
• Order identification information.

C. Vendors and Couriers

Vendors may receive relevant Courier information required to identify the person collecting an order and coordinate handover.

D. Payment processors

We may share information with third-party payment processors to authorize, process, verify and reconcile payments.

E. Technology and service providers

We may share personal information with providers supporting:

• Cloud hosting.
• Website and application infrastructure.
• Customer communications.
• Payment processing.
• Mapping and navigation.
• Fraud prevention.
• Data analytics.
• Customer support.

F. Legal and regulatory authorities

We may disclose personal information where required or permitted by law, including in response to valid legal requests, court orders or regulatory investigations.

We do not sell personal information to advertisers as a business model.

3.7 Third-Party Service Providers and International Data Transfers

Deliverama may use third-party service providers located in Canada or other countries.

Depending on the services selected, personal information may be stored, processed or accessed outside Alberta or Canada.

Where information is handled by a service provider outside Canada, Deliverama will maintain appropriate policies, disclosures and safeguards consistent with applicable privacy requirements.

The countries in which information may be processed will depend on the providers Deliverama engages. These locations must be identified and kept current in our privacy practices.

Third-party providers may only use personal information for authorized purposes under their applicable agreements and instructions, subject to their own legal obligations.

3.8 Location Information

Deliverama may collect location information to support:

• Delivery coordination.
• Courier navigation.
• Address verification.
• Estimated delivery times.
• Marketplace functionality.
• Fraud prevention and operational security.

Location access may depend on your device settings and permissions.

You may disable location permissions through your device settings, although certain Platform features may not function properly without location access.

Where continuous or background Courier location tracking is implemented, Deliverama will provide appropriate notice and obtain any consent required by law.

3.9 Cookies and Tracking Technologies

Deliverama may use cookies, pixels, application identifiers and similar technologies to:

• Maintain account sessions.
• Remember user preferences.
• Improve website functionality.
• Analyze Platform traffic.
• Measure marketing performance.
• Protect against suspicious activity.

You may manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

3.10 Data Security

Deliverama takes reasonable administrative, technical and physical measures to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss or theft.
• Improper alteration.
• Unauthorized copying.
• Destruction or misuse.

Security measures may include access restrictions, encryption where appropriate, authentication controls, secure hosting and employee or contractor confidentiality obligations.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

3.11 Data Retention and Disposal

Deliverama retains personal information only for as long as reasonably necessary for:

• Providing services.
• Maintaining business records.
• Processing payments.
• Resolving disputes.
• Preventing fraud.
• Meeting legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy, anonymize or otherwise dispose of it.

Some information may need to be retained after an account is closed for legitimate legal, tax, accounting or fraud-prevention purposes.

3.12 Your Privacy Rights

Subject to applicable law, individuals may have the right to:

• Request access to personal information held by Deliverama.
• Request correction of inaccurate or incomplete information.
• Ask questions about how their information is collected, used or disclosed.
• Withdraw consent where applicable, subject to legal and contractual restrictions.
• Request account closure or deletion, subject to lawful retention requirements.
• Submit a privacy complaint.

To exercise these rights, contact Deliverama using the contact information provided below.

We may request sufficient information to verify your identity before responding.

3.13 Privacy Breaches

If Deliverama becomes aware of a privacy breach, we will investigate and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and the appropriate privacy regulator.

Our response may include:

• Identifying the information affected.
• Assessing the risk of harm.
• Securing affected systems.
• Investigating the circumstances.
• Notifying affected individuals where required.
• Taking steps to prevent recurrence.

3.14 Children's Privacy

Deliverama is not intended for children who are below the age required to independently use the applicable services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

Customers must meet the applicable age requirements to place orders, including additional age requirements for restricted products such as alcohol.

3.15 Third-Party Websites and Services

The Deliverama Platform may contain links to external websites, payment services or other third-party platforms.

Deliverama does not control the privacy practices of independent third parties.

Users should review the applicable privacy policies of those providers before sharing personal information with them.

3.16 Changes to This Privacy Policy

Deliverama may update this Privacy Policy from time to time.

Changes will be published on the Deliverama Platform with an updated effective date.

Where material changes require additional notice or consent under applicable law, Deliverama will take appropriate steps to provide that notice or obtain consent.

Continued use of the Platform does not override any consent requirements imposed by applicable privacy legislation.

3.17 Privacy Contact Information

For privacy questions, access requests, correction requests or complaints, please contact:

Deliverama Technologies

40 Carringvue St NW Calgary, AB T3P 1L7 Canada

Email: help@deliverama.net

Privacy Officer: Willie Mphoka-Phiri

We aim to acknowledge privacy inquiries within a reasonable period and respond in accordance with applicable legal requirements.