DELIVERAMA

DELIVERAMA PLATFORM

TERMS OF SERVICE

Last Updated: November 8, 2026 · Originally Established: June 20, 2023 · Website: www.deliverama.net

IMPORTANT NOTICE – PLEASE READ CAREFULLY

These Terms of Service ("Terms") constitute a legally binding agreement between you and the applicable Deliverama entity identified in Part I, Section 1 ("Deliverama", "we", "us" or "our").

These Terms govern your access to and use of the Deliverama website located at www.deliverama.net, including all associated subdomains, mobile applications, software, features and services (collectively, the "Deliverama Platform").

These Terms apply to all individuals and businesses using the Deliverama Platform, including:

You must have reached the age of majority in your jurisdiction to place orders as a Customer or operate as a Vendor or Courier, subject to any additional legal age requirements applicable to particular products or services.

If you access or use the Deliverama Platform on behalf of another individual or business, you represent that you have the legal authority to bind that individual or business to these Terms.

By accessing, registering for, browsing or using the Deliverama Platform, you acknowledge that you have read, understood and agreed to these Terms and our Privacy Policy.

If you do not agree with these Terms, you must not access or use the Deliverama Platform or any Deliverama Services.

Important limitation of liability and dispute resolution notice

PLEASE PAY PARTICULAR ATTENTION TO PART I, SECTIONS 9, 10, 11 AND 12, WHICH ADDRESS DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNIFICATION AND DISPUTE RESOLUTION.

These provisions may affect your legal rights and the remedies available to you. Any limitation, exclusion or waiver applies only to the extent permitted by applicable law and does not eliminate rights that cannot legally be waived.

Changes to these Terms

Deliverama reserves the right to amend these Terms from time to time, subject to applicable law.

Updated Terms will be published on the Deliverama Platform, and the "Last Updated" date will be revised accordingly. Where required by law, Deliverama will provide notice of material changes and obtain your consent.

Your continued use of the Deliverama Platform following the effective date of an update constitutes acceptance of the revised Terms, where such acceptance is legally effective. If you do not agree with the revised Terms, you must discontinue your use of the Platform.

We encourage all Users to review these Terms periodically.

INDEX

PART I – GENERAL TERMS

PART II – ORDERING TERMS

PART III – PROMOTIONAL VOUCHERS, REFERRAL PROGRAM, GIFT CARDS, DELIVERAMA CREDITS AND CONTESTS

PART I – GENERAL TERMS

1. Deliverama Parties

1.1 Canadian Users

If you access or use the Deliverama Platform in Canada, these Terms constitute an agreement between you and Deliverama Technology, a company incorporated under the laws of Canada (the "Canadian Deliverama Entity"), subject to confirmation of its registered legal name and corporate details.

1.2 United States Users

If you access or use the Deliverama Platform in the United States, these Terms constitute an agreement between you and the applicable Deliverama United States entity, if and when established or designated by Deliverama (the "U.S. Deliverama Entity").

1.3 Deliverama Group

The Canadian Deliverama Entity, the U.S. Deliverama Entity, where applicable, and their respective affiliates, directors, officers and employees are collectively referred to as the "Deliverama Group".

For clarity, independent Vendors and Couriers offering products or services through the Deliverama Platform are not automatically considered members of the Deliverama Group.

2. Users and Applicable Legal Terms

2.1 Definitions of Users

The Deliverama Platform facilitates transactions between individuals and businesses.

For purposes of these Terms:

a. "Customers" means individuals who use the Deliverama Platform to browse, order or purchase products and services.

b. "Vendors" means restaurants, food establishments, grocery stores, retailers and other independent businesses that list, advertise, sell or supply products through the Deliverama Platform.

c. "Couriers" means independent individuals or third-party service providers who undertake delivery requests through the Deliverama Platform or arrangements made with Vendors.

d. "Goods" means food, beverages, groceries, retail products and other items offered by Vendors.

e. "Users" means Customers, Vendors, Couriers and other individuals or businesses accessing or using the Deliverama Platform.

2.2 Privacy Policy

Our collection, use, disclosure, retention and protection of personal information are governed by the Deliverama Privacy Policy, which is incorporated into these Terms by reference.

Our Privacy Policy is available at:

https://www.deliverama.net/privacy-policy

If the Privacy Policy is updated, the revised version will be made available through the Deliverama Platform.

2.3 Additional Terms for Vendors and Couriers

Vendors and Couriers may be required to enter into separate agreements with Deliverama.

These agreements may contain additional requirements relating to eligibility, onboarding, commissions, fees, service standards, delivery arrangements, payments, insurance, responsibilities and other operational matters.

Where a separate agreement expressly governs a particular subject and conflicts with these Terms, the separate agreement will prevail for that subject, to the extent permitted by law.

2.4 Additional Terms for Customers

Customers are subject to the ordering, payment, delivery and refund provisions set out in Part II.

Individual Vendors may also maintain their own policies, terms and privacy notices. Customers should review those policies where applicable.

2.5 Promotions and Contests

Promotional vouchers, referral rewards, gift cards, Deliverama Credits and contests are governed by Part III and any additional terms communicated in connection with the applicable promotion or activity.

2.6 Deliverama Community Guidelines

Deliverama may establish and publish community guidelines, social conduct policies and other standards governing acceptable behaviour on the Platform.

All Users must comply with these guidelines. Additional guidelines published by Deliverama may be incorporated into these Terms by reference.

2.7 Mobile Application and Third-Party Services

The Deliverama Platform may incorporate third-party services, including mapping, navigation and payment technologies.

Where Google Maps or Google Earth services are used, your use of those services may also be subject to Google's applicable terms and privacy policies.

If you download the Deliverama mobile application through the Apple App Store or Google Play Store, the following additional provisions apply:

a. These Terms are between you and Deliverama, not Apple or Google.

b. Deliverama is responsible for the application, its content, maintenance and support, subject to applicable law and the responsibilities of the relevant service providers.

c. Apple and Google are not responsible for addressing product liability claims, regulatory compliance claims or other claims relating to the Deliverama application, except where their own legal obligations apply.

d. Any third-party intellectual property claims relating to the application will be addressed by Deliverama to the extent required by applicable law.

e. Your use of the application must comply with the applicable terms of the relevant app distribution platform.

f. Apple and Google, where applicable, are intended third-party beneficiaries of the provisions in this section to the extent permitted by applicable law.

2.8 Deliverama Rewards

Customers participating in any Deliverama loyalty or rewards program are also subject to the applicable Deliverama Rewards Terms.

Those terms will be made available separately through the Deliverama Platform.

3. Deliverama Accounts

3.1 Accurate Information

You agree that all information provided when creating or using a Deliverama account ("Deliverama Account") must be accurate, complete and current.

You are responsible for updating your account information whenever it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials.

You agree not to share your password or account access information with unauthorized individuals.

You must notify Deliverama promptly if you suspect unauthorized access, fraudulent activity or a security breach involving your account.

To the extent permitted by law, Deliverama is not responsible for losses resulting from your failure to take reasonable steps to protect your account.

3.3 Account Approval and Access

Deliverama reserves the right to approve, reject, suspend or restrict account registrations and usernames where reasonably necessary for security, fraud prevention, compliance or legitimate business purposes.

3.4 Account Suspension and Termination

Deliverama may suspend, restrict or terminate your account or access to some or all Deliverama Services where:

a. You breach these Terms or an applicable agreement.

b. You provide false, misleading or fraudulent information.

c. Your conduct creates a security risk, legal exposure or risk to other Users.

d. You engage in abusive, threatening, discriminatory or otherwise prohibited conduct.

e. Your account has been inactive for an extended period.

f. Deliverama discontinues a service or determines that continued service is no longer commercially or operationally viable.

Where reasonably practicable and legally permitted, Deliverama will provide notice explaining the suspension or termination.

3.5 Account Deletion

You may request deletion of your Deliverama Account through the available account settings or by contacting Deliverama at help@deliverama.net.

Deliverama may retain certain information where required or permitted by law, including information necessary for financial records, fraud prevention, dispute resolution, security and regulatory compliance.

Deleting your account does not automatically eliminate outstanding payment obligations or other responsibilities incurred before deletion.

3.6 Termination by Deliverama

Deliverama may terminate these Terms or discontinue your access to the Platform in accordance with applicable law.

Termination does not affect rights, obligations or liabilities that arose before termination.

4. Licensed Access to the Deliverama Platform and Permitted Use

4.1 Limited Licence

Subject to your compliance with these Terms, Deliverama grants you a personal, limited, revocable, non-exclusive and non-transferable licence to access and use the Deliverama Platform.

The permitted use depends on your role:

a. Customers: Browse Vendor listings, view menus, create accounts, place Orders, make payments and submit ratings or reviews.

b. Vendors: Register their businesses, manage product listings, receive and manage Orders and use available business management tools.

c. Couriers: Register, receive delivery opportunities, manage delivery requests and use available delivery management features.

These activities collectively constitute the "Permitted Use".

4.2 Reservation of Rights

All rights not expressly granted to you are reserved by Deliverama.

Deliverama may restrict access to the Platform where a User breaches these Terms or uses the Platform outside the Permitted Use.

4.3 Geographic Availability

Deliverama Services may be available only in selected cities, regions, provinces, states or countries.

Deliverama does not guarantee that all products, Vendors or services will be available in every location.

Nothing on the Platform constitutes an offer to provide a service in a jurisdiction where doing so would be unlawful.

4.4 Platform Content

Deliverama may update, modify, remove or correct information displayed on the Platform, including Vendor listings, menus, product descriptions, prices, availability, promotions and User Content.

Where practical, changes affecting an existing Order will be communicated to the Customer.

5. Prohibited and Unlawful Use

You agree not to use the Deliverama Platform, Deliverama Services or any Content for unlawful, fraudulent, misleading or unauthorized purposes.

Without limiting this prohibition, you must not:

Deliverama may investigate suspected violations and take appropriate action, including account suspension, removal of content, cancellation of Orders or referral to the appropriate authorities.

6. Intellectual Property and User Content

6.1 Deliverama Intellectual Property

The Deliverama Platform, including its software, design, branding, logos, graphics, text, layouts, features, technology and other original materials, is owned by or licensed to Deliverama and is protected by applicable intellectual property laws.

All such materials are referred to as "Deliverama Content".

Nothing in these Terms transfers ownership of Deliverama Content to you.

6.2 User Content

"User Content" includes information, photographs, reviews, ratings, comments, messages, videos, text and other materials submitted or made available by Users through the Platform.

Users remain responsible for the content they submit.

Deliverama does not guarantee the accuracy, completeness or reliability of User Content and is not responsible for statements made by other Users.

6.3 Licence Granted to Deliverama

By submitting User Content to the Deliverama Platform, you grant Deliverama a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, display, distribute, adapt and otherwise use that content for purposes connected with operating, promoting, improving and providing the Deliverama Services.

This licence is subject to applicable privacy, intellectual property and other legal requirements.

Where content is removed from the Platform, copies may remain in backups or records where retention is reasonably necessary or legally required.

You represent that you have the necessary rights and permissions to submit the content and grant this licence.

6.4 User-Related Information

Deliverama may collect information generated through your use of the Platform, including technical information, transaction records, usage information and service-related data.

Such information will be handled in accordance with the Deliverama Privacy Policy and applicable privacy legislation.

6.5 Use of Content by Other Users

Users may access Deliverama Content and other Users' Content only for authorized purposes associated with the Platform.

You may not reproduce or commercially exploit such content without the applicable owner's permission.

6.6 Reviews, Ratings and Submissions

Users may submit ratings, reviews, comments, suggestions and other feedback ("Submissions").

By submitting a Submission, you represent and warrant that it:

a. Is truthful and based on your genuine experience, where presented as a review.

b. Does not violate applicable law.

c. Does not infringe another person's intellectual property rights.

d. Does not contain defamatory, abusive, threatening or discriminatory material.

e. Does not disclose confidential or private information without authorization.

f. Does not falsely represent your identity or affiliation.

6.7 Moderation and Removal

Deliverama may review, moderate, edit or remove Submissions that violate these Terms, applicable law or Platform guidelines.

Deliverama is not obligated to publish any Submission.

6.8 Public Display of Reviews

You acknowledge that reviews and ratings may be displayed publicly.

Where appropriate, Deliverama may display your first name, review date, general location or other permitted attribution information.

The handling and display of personal information remain subject to the Privacy Policy and applicable law.

6.9 Personal Information

Users who access another person's personal information through the Platform must protect it and use it only for authorized purposes.

You must not collect, copy, sell, disclose or otherwise misuse personal information belonging to other Users.

7. Advertising and Third-Party Websites

7.1 The Deliverama Platform may display advertisements, sponsored listings, promotional offers and links to third-party products or services.

7.2 Any transaction between you and an advertiser or third-party business is between you and that party unless expressly stated otherwise.

7.3 Deliverama does not control or guarantee the accuracy, availability, quality or reliability of third-party websites, products or services.

7.4 Accessing third-party websites is at your own risk and subject to the applicable third-party terms and privacy policies.

7.5 Deliverama may remove or restrict links, advertisements or third-party content where appropriate.

8. Platform Availability and Updates

8.1 Deliverama does not guarantee uninterrupted or error-free access to the Platform.

8.2 The Platform may be unavailable due to maintenance, upgrades, technical failures, internet disruptions, security issues or other circumstances.

8.3 Deliverama reserves the right to modify, suspend, discontinue or update Platform features and services.

8.4 Deliverama may remotely update or maintain its mobile applications and related software where reasonably necessary for operational, security or technical purposes.

8.5 To the extent permitted by law, Deliverama is not responsible for losses resulting solely from temporary Platform interruptions or unavailability.

9. Disclaimers

Certain jurisdictions, including Quebec, provide mandatory consumer protections and statutory warranties that cannot be excluded or limited by contract.

Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded.

9.1 Platform Information

Deliverama makes reasonable efforts to maintain accurate Platform information. However, we do not guarantee that all information, descriptions, listings, prices or availability details are always accurate or current.

9.2 Food, Allergies and Product Information

Vendors are responsible for providing accurate product descriptions, ingredient information, allergen disclosures, dietary information, nutritional details and product availability.

Deliverama may display information supplied by Vendors but does not independently verify every item.

Customers with allergies, dietary restrictions or other health-related concerns should contact the Vendor directly before placing an Order.

9.3 Vendor Responsibilities

Vendors are responsible for preparing, packaging, supplying and fulfilling the Goods they offer.

Deliverama does not guarantee:

a. That Goods will meet every Customer's expectations.

b. That products will be available at all times.

c. That Vendor preparation times will be accurate.

d. That every Order will be accepted.

e. That products will be suitable for a particular dietary or personal requirement.

9.4 Courier Responsibilities

Delivery estimates are approximate and may be affected by traffic, weather, distance, Vendor preparation times and other circumstances.

Deliverama does not guarantee that an Order will arrive at a particular time.

9.5 Technology and Security

Downloading and using the Deliverama Platform is undertaken subject to the risks associated with internet-based services.

Although Deliverama takes reasonable steps to maintain Platform security, no electronic communication or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining appropriate security measures on their own devices.

10. No Implied Warranties and Limitations of Liability

10.1 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Deliverama Platform and Deliverama Services are provided on an "as available" basis.

Deliverama does not guarantee uninterrupted operation, error-free performance or compatibility with every device or system.

Nothing in this section excludes warranties or conditions that cannot legally be excluded.

10.2 Exclusion of Certain Damages

To the fullest extent permitted by law, Deliverama will not be liable for indirect, incidental, special, exemplary or consequential damages, including loss of profits, revenue, business opportunities, data or goodwill arising from the use of or inability to use the Platform.

10.3 Independent Vendors and Couriers

Vendors and Couriers may operate independently of Deliverama and are responsible for their own products, services and activities, subject to applicable law and any separate agreements.

Deliverama does not assume responsibility for the independent acts or omissions of Vendors or Couriers except to the extent liability is imposed by applicable law or arises from Deliverama's own acts or omissions.

10.4 Limitation of Aggregate Liability

To the fullest extent permitted by applicable law, the total aggregate liability of the Deliverama Group arising from or relating to these Terms or your use of the Deliverama Platform will not exceed the lesser of:

a. The fees paid by you to Deliverama during the four (4) months immediately preceding the event giving rise to the claim; or

b. CAD $100.00.

This limitation does not apply where prohibited by law or to liabilities that cannot legally be limited.

10.5 Additional Costs

You are responsible for costs associated with your own devices, internet access, software, data usage and equipment required to access the Deliverama Platform.

10.6 Allocation of Risk

The limitations in this section reflect an allocation of risk between Deliverama and Users and apply only to the extent permitted by applicable law.

11. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Deliverama Group, its affiliates, directors, officers, employees, agents, contractors and representatives from third-party claims, damages, liabilities, losses and reasonable legal expenses arising directly from:

Deliverama reserves the right to participate in the defence of any claim for which indemnification may be available.

You agree to provide reasonable cooperation in defending such claims.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, unless mandatory laws of another jurisdiction apply.

Where you access or use the Deliverama Platform in Quebec, the applicable laws of Quebec and federal laws of Canada will apply to the extent required by law.

12.2 Informal Resolution

If a dispute arises between you and Deliverama concerning these Terms, the Platform or Deliverama Services ("Dispute"), the parties agree to make reasonable good-faith efforts to resolve the matter informally.

The party raising the Dispute should provide written notice describing the nature of the issue and the relief requested.

12.3 Alternative Dispute Resolution

Where permitted by applicable law, if the Dispute cannot be resolved within twenty (20) business days following written notice, the parties may agree to submit the Dispute to confidential arbitration before a single arbitrator under the applicable rules of the ADR Institute of Canada, Inc.

The arbitration location, language and procedures will be determined in accordance with applicable law and the parties' agreement.

Deliverama will pay reasonable arbitration costs where required by law or agreed by the parties.

12.4 Individual Claims

Where legally enforceable, disputes submitted to arbitration will be resolved on an individual basis.

Nothing in these Terms prevents a User from exercising a statutory right to participate in a class proceeding or representative action where such right cannot legally be waived.

12.5 Court Proceedings

Nothing in this section prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where necessary.

12.6 Mandatory Consumer Rights

Nothing in this section prevents Customers or other Users from bringing claims before courts, tribunals or regulatory authorities where such rights are provided by applicable consumer protection legislation.

13. Miscellaneous

13.1 Interpretation

Words in the singular include the plural and vice versa. References to any gender include all genders. The words "including" and "includes" mean including without limitation.

Section headings are provided for convenience and do not affect interpretation.

13.2 Entire Agreement

These Terms, the Deliverama Privacy Policy and all applicable agreements incorporated by reference constitute the agreement between you and Deliverama regarding your use of the Platform, subject to any separate written agreement governing a particular relationship or transaction.

13.3 Notices and Contact Information

Deliverama may provide notices through the Platform, by email or through other reasonable communication methods.

You may contact Deliverama at:

Deliverama Technologies40 Carringvue St NWCalgary, AlbertaT3P 1L7Canada

Email: help@deliverama.netWebsite: www.deliverama.net

13.4 No Waiver

A failure by Deliverama to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

13.5 Force Majeure

Deliverama will not be responsible for delays or failures resulting from circumstances beyond its reasonable control, including natural disasters, extreme weather, power outages, internet failures, labour disputes, government restrictions, war, emergencies and other similar events.

13.6 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be severed or modified to the extent necessary, and the remaining provisions will continue in effect.

13.7 Order of Precedence

If these Terms conflict with a separate agreement between Deliverama and a Vendor or Courier, the separate agreement will prevail regarding the specific subject matter it governs, unless otherwise expressly stated.

13.8 Language

These Terms may be made available in English and French.

Where French-language contractual documents are required by applicable law, the appropriate French-language version will be provided and applicable language requirements will prevail.

13.9 Assignment

You may not transfer your rights or obligations under these Terms without Deliverama's prior written consent.

Deliverama may assign or transfer its rights and obligations to an affiliate, successor or purchaser of its business, subject to applicable law.

PART II – ORDERING TERMS

1. Access to Deliverama Services and Products

1.1 Through the Deliverama Platform, Customers may browse Vendor listings, select Goods, place Orders and arrange for pickup or delivery where available.

1.2 Deliverama may provide technology, order management, payment processing, communication and customer support services to facilitate transactions between Customers, Vendors and Couriers.

These services are collectively referred to as the "Deliverama Services".

1.3 Unless expressly stated otherwise, Deliverama does not prepare food, manufacture products or directly provide courier transportation services.

1.4 Vendors are responsible for the products they list, their descriptions, preparation, packaging, availability and fulfillment.

1.5 Couriers are responsible for the delivery services they independently undertake, subject to applicable agreements and laws.

2. Deliverama Customer Accounts

2.1 Customers may be required to create a Deliverama Customer Account to access ordering and payment features.

2.2 Customers must provide accurate contact, billing and delivery information.

2.3 Customers are responsible for all activity conducted through their accounts, subject to applicable law.

2.4 Deliverama may require additional identity or payment verification where reasonably necessary for security, fraud prevention or regulatory compliance.

3. Placing Orders

3.1 Selecting Products

Customers may browse Vendor menus and listings, select Goods, choose quantities and add items to their shopping cart.

Before submitting an Order, Customers should carefully review all selected products, quantities, prices, delivery information and applicable charges.

3.2 Order Submission

Once the Customer confirms an Order and submits the required payment information or selects an available alternative payment method, the Order will be transmitted to the Vendor for acceptance.

3.3 Order Confirmation

Submission of an Order does not necessarily mean that the Vendor has accepted it.

The Vendor may accept or reject an Order based on availability, operating hours, capacity, weather, staffing or other legitimate business reasons.

Deliverama will communicate an Order rejection or cancellation as soon as reasonably practicable.

3.4 Changes and Cancellations

Once an Order has been accepted or preparation has commenced, changes and cancellations may not be possible.

Customers who wish to modify or cancel an Order should immediately contact Deliverama Customer Support.

Any refund or adjustment will be assessed in accordance with applicable law and the circumstances of the Order.

3.5 Payment Authorizations

When a Customer submits a card payment, the payment provider may place an authorization hold on the Customer's account.

If an Order is rejected or cancelled, the authorization may be released. The timing of the release depends on the Customer's financial institution and payment provider.

3.6 Vendor Non-Acceptance

Where a Vendor rejects an Order or cannot fulfill it, Deliverama will arrange for the applicable payment authorization to be reversed or a refund to be processed, as appropriate.

3.7 Order Accuracy

Customers are responsible for ensuring that all Order details are correct, including:

Deliverama is not responsible for delivery problems caused by inaccurate information provided by the Customer, except where required by law.

4. Customer Support, Vendor Contracts, Couriers and Refunds

4.1 Customer Support

Customers may contact Deliverama regarding Order problems, payment questions, technical issues or other service concerns.

Support is available through the contact methods displayed on the Deliverama Platform.

4.2 Vendor Transactions

The purchase and sale of Goods is generally a transaction between the Customer and the Vendor.

Deliverama provides the technology and services used to facilitate the transaction and may act as an intermediary or authorized agent for order processing where appropriate.

Nothing in this section limits any legal obligations Deliverama may have under applicable law.

4.3 Product Quality and Fulfillment

Vendors are responsible for the quality, safety, preparation, packaging and accuracy of Goods they supply.

Customers should report missing, incorrect, damaged or unsatisfactory items through Deliverama Customer Support as soon as reasonably possible.

4.4 Courier Services

Where delivery is performed by an independent Courier or a Vendor-arranged delivery provider, the applicable delivery provider is responsible for the delivery services it undertakes.

4.5 Refunds and Credits

Deliverama may, where appropriate and permitted by law, provide:

a. A refund to the original payment method.

b. Deliverama Credits.

c. A partial refund or price adjustment.

d. Another reasonable form of compensation.

The form and amount of any adjustment will depend on the circumstances, applicable agreements and legal requirements.

Nothing in this section restricts statutory refund or consumer protection rights.

5. Payment Processing Services

5.1 Deliverama may use third-party payment processors and financial service providers to facilitate transactions.

5.2 By submitting payment information, you authorize Deliverama and the applicable payment processor to process the transaction.

5.3 You acknowledge that payment processors may collect and process financial and transaction information in accordance with their own terms and privacy policies.

5.4 Deliverama may change its payment processing providers or supported payment methods from time to time.

5.5 Deliverama is not responsible for independent payment processor services beyond its legal obligations and responsibilities.

6. Prices, Fees and Payment

6.1 Currency and Prices

Prices displayed by Canadian Vendors will generally be listed in Canadian dollars.

Prices displayed by United States Vendors will generally be listed in United States dollars.

6.2 Taxes and Fees

The price of Goods may exclude applicable sales taxes, delivery fees, service fees, regulatory charges and other applicable amounts.

The total amount payable will be displayed at checkout before the Customer confirms the Order.

6.3 Accepted Payment Methods

Depending on location and availability, Customers may pay using:

6.4 Card Payments

Card payments may be processed when an Order is submitted or at another stage disclosed during checkout.

Customers authorize Deliverama and its payment processors to charge the applicable payment method for the confirmed Order and disclosed charges.

6.5 Cash Payments

Where cash payments are available, Customers must pay the applicable amount directly to the designated Vendor or Courier, as instructed.

6.6 Billing Information

Customers must ensure that their billing information is accurate and current.

Deliverama may provide electronic receipts or transaction summaries through the Platform or by email.

6.7 Pricing Errors

If a pricing or listing error is identified before an Order is accepted, Deliverama or the Vendor may contact the Customer to correct the issue or cancel the Order and arrange an appropriate refund.

6.8 Price Changes

Vendors may change product prices and availability.

Delivery charges, service fees and other charges may also change. The applicable charges will be presented before the Customer confirms an Order.

7. Pickup and Delivery

7.1 Customers may be offered the option of collecting their Orders directly from the Vendor ("Pickup Order") or receiving delivery ("Delivery Order").

7.2 Pickup and delivery times displayed on the Platform are estimates only.

7.3 Actual preparation and delivery times may vary due to traffic, weather, operational delays, Vendor capacity or other circumstances.

7.4 Customers selecting pickup are responsible for collecting their Orders at the designated location.

7.5 Customers selecting delivery must provide an accurate and accessible delivery address and remain reasonably available to receive their Orders.

7.6 Additional delivery instructions should be accurate, reasonable and lawful.

7.7 If a Customer cannot be reached or an Order cannot be delivered because of inaccurate information, an inaccessible location or the Customer's failure to receive the Order, additional charges or other consequences may apply where permitted by law and disclosed at checkout.

7.8 Deliverama does not guarantee a specific delivery time unless expressly confirmed as a guaranteed service.

8. Alcohol Purchases and Delivery

8.1 Alcohol purchases are available only where permitted by applicable laws and regulations.

8.2 Customers ordering alcohol represent that they meet the legal minimum age required to purchase and receive alcohol in their jurisdiction.

8.3 Customers must not purchase alcohol for an individual who is below the applicable legal drinking age.

8.4 Vendors and Couriers may require valid government-issued identification to verify the recipient's age and identity.

8.5 Alcohol may be refused or withheld where:

a. The recipient cannot establish the required legal age.

b. The recipient appears intoxicated.

c. The recipient cannot provide acceptable identification.

d. Delivery would violate applicable laws or regulations.

e. The delivery location or time is not legally permitted.

8.6 Customers acknowledge that an unsuccessful alcohol delivery may result in additional charges or restrictions, subject to applicable law and the disclosed Vendor or delivery policies.

8.7 Alcohol orders may be subject to geographic, operating-hour and delivery-location restrictions.

PART III – PROMOTIONAL VOUCHERS, REFERRAL PROGRAM, GIFT CARDS, DELIVERAMA CREDITS AND CONTESTS

1. Promotional Vouchers

1.1 General

Deliverama may issue promotional vouchers, discount codes and special offers ("Promotional Vouchers") from time to time.

These vouchers may be used toward eligible Orders in accordance with the specific conditions associated with each promotion.

1.2 Voucher Conditions

Each Promotional Voucher may have its own conditions, including:

The applicable conditions will be communicated with the Promotional Voucher.

1.3 Redemption

Promotional Vouchers must generally be redeemed through an eligible Deliverama Customer Account before the stated expiry date.

1.4 Personal Use

Unless otherwise specified, Promotional Vouchers are intended for personal use and may not be sold, transferred or distributed without Deliverama's written authorization.

1.5 Combination with Other Promotions

Promotional Vouchers may not be combined with other discounts, offers or promotional codes unless expressly permitted.

1.6 Cash Redemption

Promotional Vouchers have no cash value and cannot be exchanged for cash, except where required by law.

1.7 Misuse

Deliverama may refuse, suspend or cancel a Promotional Voucher where it reasonably believes the voucher has been obtained or used fraudulently or in violation of its terms.

1.8 Changes to Promotions

Deliverama may modify or discontinue promotional offers, subject to applicable law and any obligations arising from vouchers already validly issued or redeemed.

2. Refer-a-Friend Program

2.1 Program Participation

Deliverama may offer a referral program that allows eligible Customers to invite new Customers to join the Platform ("Referral Program").

2.2 Referral Codes

Eligible Customers may receive a unique referral code associated with their Deliverama Customer Account ("Referral Code").

2.3 Referral Rewards

Where a referred individual creates an eligible account and completes a qualifying Order, the referring Customer may receive Deliverama Credits or another reward specified by Deliverama.

2.4 Eligible Orders

Deliverama will determine and communicate the eligibility conditions for qualifying referral Orders.

Referral rewards may be subject to minimum Order values, geographic restrictions, promotional periods and other conditions.

2.5 Use of Referral Credits

Referral Credits may be applied to eligible future Orders in accordance with the terms displayed when the credits are issued.

Unless otherwise stated, referral credits cannot be exchanged for cash.

2.6 Personal and Non-Commercial Use

Referral Codes are intended for personal, non-commercial use.

Users must not:

a. Refer themselves or members of their household to obtain rewards.

b. Create multiple accounts to manipulate referral rewards.

c. Purchase advertising to promote referral codes without authorization.

d. Misrepresent their relationship with Deliverama.

e. Publish referral codes on unauthorized coupon, affiliate or promotional websites.

2.7 Fraud and Abuse

Deliverama may suspend or terminate participation in the Referral Program and revoke improperly obtained rewards where fraud, manipulation or abuse is reasonably suspected.

2.8 Program Changes

Deliverama may amend, suspend or discontinue the Referral Program, subject to applicable law and any outstanding obligations.

3. Gift Cards and Deliverama Credits

3.1 Definitions

Deliverama may issue or sell electronic gift cards ("Gift Cards") and account credits ("Deliverama Credits").

Gift Cards represent a specified monetary value that may be applied toward eligible purchases through the Deliverama Platform.

Deliverama Credits represent an amount credited to a Customer's Deliverama Account.

3.2 Gift Card Redemption

To redeem a Gift Card, the recipient may be required to:

a. Create or access a Deliverama Customer Account.

b. Enter the applicable Gift Card claim code.

c. Apply the Gift Card value to the account.

Once successfully redeemed, the Gift Card value will be reflected in the Customer's Deliverama Credit balance.

3.3 Eligible Purchases

Gift Cards and Deliverama Credits may be used toward eligible purchases and applicable charges displayed at checkout, subject to any restrictions required by law.

3.4 Use of Credits

When a Customer makes an eligible purchase using Deliverama Credits, the applicable amount will be deducted from the available balance.

If the Order exceeds the available credit balance, the remaining amount must be paid using another accepted payment method.

3.5 Expiry and Fees

Deliverama Gift Cards and Deliverama Credits will not expire and will not be subject to inactivity fees, except where a different treatment is expressly permitted by applicable law and clearly disclosed.

3.6 Restrictions

Except where required by law:

a. Gift Cards and Deliverama Credits cannot be redeemed for cash.

b. Gift Cards cannot be resold without Deliverama's written permission.

c. Deliverama Credits cannot be transferred between accounts.

d. Gift Cards cannot be reloaded unless expressly supported by Deliverama.

e. Deliverama Credits cannot be used for transactions outside the Deliverama Platform.

3.7 Lost or Stolen Gift Cards

Customers are responsible for safeguarding Gift Card claim codes and account credentials.

Deliverama may not be able to replace lost, stolen or unauthorized Gift Cards or Credits, except where required by law.

3.8 Fraudulent Activity

Deliverama may investigate and restrict Gift Cards or Deliverama Credits reasonably suspected of being obtained or used fraudulently or unlawfully.

3.9 Additional Terms

Individual Gift Cards and credit grants may be subject to additional conditions disclosed at the time of issuance or purchase.

3.10 Applicable Gift Card Laws

Nothing in these Terms limits any mandatory consumer protection or gift card legislation applicable to the purchase, redemption, expiry or administration of Gift Cards and Credits.

4. Contests and Competitions

4.1 General

Deliverama may organize contests, competitions, giveaways and promotional activities ("Contests").

Each Contest may be subject to specific rules and eligibility requirements ("Contest Rules").

4.2 Eligibility

Unless otherwise specified in the applicable Contest Rules, Canadian Contests may be open to eligible individual residents of Canada who have reached the age of majority in their province or territory.

Employees, directors, officers, representatives and agents of Deliverama and its promotional partners, as well as members of their immediate households, may be excluded.

Additional geographic, age and participation restrictions may apply.

4.3 Contest Rules

The specific rules for each Contest will identify, where applicable:

a. Eligibility requirements.

b. Contest opening and closing dates.

c. Entry methods and limits.

d. Prize descriptions and values.

e. Winner selection procedures.

f. Notification and prize-claim requirements.

g. Any other conditions required by applicable law.

4.4 Changes or Cancellation

Deliverama may modify, suspend or cancel a Contest where necessary due to fraud, technical problems, legal requirements or circumstances beyond its reasonable control.

Any such changes will be handled in accordance with applicable law and the relevant Contest Rules.

4.5 Compliance with Applicable Law

All Contests will be administered subject to applicable contest, promotional, consumer protection and privacy legislation.

END OF DELIVERAMA PLATFORM TERMS OF SERVICE

Deliverama Technologies40 Carringvue St NWCalgary, Alberta T3P 1L7Canada

Website: https://www.deliverama.netCustomer Support: help@deliverama.net

© 2026 Deliverama. All rights reserved.

Important items to finalize before publishing

I recommend resolving the following items before uploading this agreement to your website or mobile application:

Item

Recommended action

Legal company name

Confirm whether the registered entity is Deliverama Technology or Deliverama Technologies.

U.S. operations

Confirm whether a U.S. subsidiary exists.

Privacy Policy

Verify the correct URL and ensure the policy matches the Terms.

Vendor agreements

Ensure separate restaurant and merchant agreements are consistent with these Terms.

Courier agreements

Confirm independent contractor, insurance and delivery responsibilities.

Refund policy

Establish clear refund, cancellation and missing-item procedures.

Payment processing

Identify the actual payment processor and applicable payment terms.

Alberta and Canadian law

Obtain legal review of consumer protection and privacy obligations.

Quebec

Have the agreement reviewed and appropriately prepared in French.

Gift cards

Confirm compliance with provincial gift card legislation.

My strongest recommendation: Have a lawyer review Part I, Sections 9–12, and Part II, Sections 3–8 before launch. These sections carry significant legal and financial implications for Deliverama.

I would also recommend developing a separate Deliverama Vendor Agreement, Courier Agreement, Privacy Policy and Refund & Cancellation Policy so that all four documents work together consistently.